Blogs

Charles Bacciocco
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Robert Broker
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Henry Agent
A commodity is defined a good that is the same no matter who supplies it, and can be differentiated based on price. Is it true that all insurance is the same aside from price? How do most companies decide where to purchase their insurance?

There are many different points of view on this topic. While some see insurance to be a commodity such as lumber, wheat or iron ore, others believe that insurance can be differentiated. One LinkedIn professional commented that insurance is dependent on the importance of assets acquired by a company; a new company may only need the lowest price insurance coverage, while others have more assets to protect and will seek the best coverage for an affordable price.

Another commented that, as an insurance broker, it is necessary to make price as irrelevant as possible. Clients should start thinking not only of price, but of the total cost of risk. While certain insurance coverage may be expensive, it can be more expensive for a company to risk not having that coverage. If an employee is injured and not covered by Worker’s Compensation, it can be expensive for a company to handle this without the proper coverage.

Some believe that if companies purchase insurance based on price alone, they are failing to see the value of mitigating risk. An insurance broker should be able to clearly explain the differences of suggested policies and how they directly benefit the client company.

Another response concluded that insurance is a commodity, but the relationship a client has with a broker is always a differentiator. The insurance broker provides a service in selling that commodity; it is ultimately the relationship between client and broker that is valuable and variable.

As I see it, the value of insurance is often underestimated. It is only after a substantial loss that company owners truly appreciate their coverage. For risk managers, insurance is an important tool for transferring risk and often a the last consideration after employing other risk mitigation techniques.

How do you value insurance? Is it a commodity, or do you take more into consideration when choosing your coverage than price alone? As an insurance broker, how do you make the client see insurance as a something other than a commodity? This sample article is from one originally written by Craig Rowe at ClearRisk.
Bailey Broker
Boards are under pressure like never before to assure their organization has an effective risk management program. The SEC, through the Proxy Disclosure Enhancements amendment, is holding them personally responsible for risk management.

If your board hasn't already come knocking on your door for a briefing on the effectiveness of risk management, they will be soon. So the $64,000 question remains:

What should you present to the board?

The short answer is the larger picture of risk with a connection directly to the front-line. This is the crux of the problem. As you know, the board makes strategic decisions by viewing your organization from a 35,000-foot perspective. They aren't interested in a list of hundreds of risk indicators, or even the top 10 operational risks.

Your board needs to understand the sources of uncertainty that could impair continuing operations or reaching your organization's strategic goals. The risk is not the event of a lawsuit, but rather the uncertainty that employees are acting appropriately that the board needs to know about. It's not the event of supply chain disruption, but rather the uncertainty of changes in weather patterns. The board needs to understand trends in uncertainty, that is the larger risk picture, on the commitments they have endorsed.

Sounds simple enough, so how do you assemble this information?

You need to take these big picture issues one by one, and connect them to the real people that materially contribute to each issue.

How to connect risks to strategic goals:

1. Choose one of the board's strategic goals.
2. Identify the business processes that contribute to that goal.
3. Assess the sources of risk for each corresponding process.
4. Connect the corresponding risks to that strategic goal.
5. Repeat steps 1 through 4 for each of the board's strategic goals.
6. Report the impact of risk on each strategic goal to the board.
Any one of these steps can be a challenge for risk managers. Find out how ready you are to present to the board, evaluate your risk program with the RIMS Risk Maturity Model Assessment.

You can also learn more about what the board requires by registering for our next webinar: What should you report to the board?
Paul Producer
Until now, particularly in the U.S., the vast majority of corporations have made very little information about their overall risk profiles available to stakeholders. Companies in many other industrialized countries, like Canada, the U.K. and Australia, are much more forthcoming about their risk and ERM activities.

The situation's poised to change as rating companies start to factor in a company's ability to manage ERM. Stakeholders will start to gain a plethora of new risk-related data and information available to them. This story of risk management is likely to expand greatly over the next decade.

ERM: A Constantly Changing Management Discipline
Of course, companies have been managing risk for years. Historically, they've done this by buying insurance. More recently, companies have managed risk through the capital markets with "derivative instruments" that help them manage the ups and downs of moment-to-moment movements in currencies, interest rates, commodity prices and equities. From a mathematical point of view, all of these risks or "exposures" have been reasonably easy to measure, with resulting profits and losses going straight to the bottom line.

Where ERM comes in is where companies manage the risks that defy easy measurements or a framework for management. These include crucial risks such as reputation, day-to-day operational procedure, supply chain, legal and human resources management, financial and other controls related to the Sarbanes-Oxley Act of 2002 (SOX), and overall governance. All of these and other exposures fall under the ERM umbrella.

Back to the Upside
The "upside" that we discussed earlier also includes focusing on preventive measures that help a company avoid potential disasters down the road. For example, some of these actions may include determining when and how the physical assets they own need to be maintained and replaced. This way, the company can avoid unexpected and costly plant and equipment failure that might result in shutdowns, explosions or other events that put a company's employees, communities and reputations at risk.

Understanding that their most important and valuable asset is their reputation, some companies work proactively to protect the company when dealing with man-made or natural disasters. In one of the most storied reputation risk management stories in recent history, Tylenol found itself in need of a burnished reputation in the face of product tampering. It reacted by being honest with the media and quickly and aggressively removing and replacing its products at retail outlets. From 2006 to 2008, the recent push for companies is to prove they are "going green", hoping that aggressive environmental risk management will position their products, plants, supply chain and other operations positively with current and future customers. (Read more about this in For Companies, Green Is The New Black and The Green Marketing Machine.)

How to Find ERM-Friendly Companies
It is a difficult task for investors to discover which companies are working to manage risk from an enterprise-wide perspective - and an even more difficult job discovering who is doing so effectively. Many board members don't understand ERM, believing it to be simply another potentially costly, hard-to-measure regulatory fiat from Washington. Many others believe that effective ERM can be achieved simply by expanding their SOX-related reporting and controls efforts, which is not the case.

Because it's a new management discipline, what constitutes "best practices" in ERM has yet to be defined; currently it's being defined industry by industry, but few if any companies promote themselves as being "best of the best" in ERM or risk management.

So, how do you know who's working hard at effective ERM? A growing number of companies, particularly outside the U.S., devote a significant portion of their annual reports discussing risk management, regardless of whether they specifically call it ERM. Generally, investors interested in discovering who's doing a comprehensive job at risk management - and reporting it publicly in their annuals - need to look abroad. Just north of the border, Canadian-based companies discuss risk extensively in their annuals and they are a good place to start looking into this area further.

Read more: http://www.investopedia.com/articles/fundamental-analysis/08/enterprise-risk-ma nagement.asp#ixzz1W4weEd6v
Tags: ERM, Risk, Insurance
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